POP MART
POP MART Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
POP MART has 1.8 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend POP MART to a friend or colleague.
- Rating Distribution
Pros: Cute items, Item.
Cons: Customer service, Horrible customer service, Shipping.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
POP MART has 1.8 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend POP MART to a friend or colleague.
- Rating Distribution
Pros: Cute items, Item.
Cons: Customer service, Horrible customer service, Shipping.Recent recommendations regarding this business are as follows: "Absolutely Not", "Dont orders cause they don’t fix errors", "try just getting a lafufu or labubu", "But with caution", "Why this product is not available from other Popmart store?".
Most users ask POP MART for the refund as a solution to their issues.
Consumers are not pleased with Website and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top POP MART Reviews
"Didn’t get package"
Said they delivered my package but I never got it I ordered a labobo and have been waiting for a month said they delivered it in lock box but I never received...
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Verified Reviewer
Didn’t get package
Said they delivered my package but I never got it I ordered a labobo and have been waiting for a month said they delivered it in lock box but I never received it
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order from pop mart
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Massapequa Park, New York
Out of stock figures
Please explain to me why no one is here. It was a field, and why they're all out, and the whole system is all out of stock.
The whole system is out of order, temporarily out of order, and also different things too. Get the stuff back online, and the people need to watch to see.
User's recommendation: Out of stock out of everything at the mall location
Minneapolis, Minnesota
Having issues with checking out
I was able to get the things in my cards and get to check out and when I was putting my information in it wouldnt except my address and I didnt get my product so very upset. Theres a glitch in the system.
I had a pack of six in my cart and got to check out to pay and wasnt able to get my items. I feel like theres something wrong with it or theres a fight that stops you from getting your stuff so its really not fair I was on there waited for however, long stayed in line and got my box but still wasnt able to check out
User's recommendation: Absolutely not because even with me getting the product in my cart, it showed up as one box instead of the pack of six that I had and I still wasn’t able to check out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceled order but money taken
Order cancelled but money taken I either want my order or my money back you cant just cancel without a reason
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order status
Where is my order? I have not received it. Status: please call me at 954-675-**** or email wes6998@***.com.
Preferred solution: Full refund
San Antonio, Texas
Order
I had emailed popmart that my order was done by my daughter when she used my phone on 06/12 and I got email confirmation that my order was cancelled. They still proceeded to ship part of my order despite receiving email confirmation my order was cancelled!
Im very angry with this company! I am very disappointed with this company!
User's recommendation: Do not order from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perth, Western Australia
Keep popped up flagged risky when I place order
They can’t even solve the issue. Ask me to wait for their support team to email me. Not received any email from them yet!!!
When I place order it came out flagged risky or call bank I have verified with my bank there is no issue on my credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant track my order
I ordered labubu, but I can't track my order. Can you please help me track my order? I already paid 91 AED by card.
Preferred solution: Full refund
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Verified ReviewerResolved: Missing packages with zero customer service replies
Company fixed the issue and I have been provided with product replacement. after my third atttempt at the live chat waiting for hours i was able to get someone to help me.
they then offered me a $3 coupon to which i asked them to add a zero and they did. i would say be persistent and dont wait for a reply because u can be waiting a long time.
I would like all 4 cases of macarons replaced, including the secret that was in there. The only macaron order that was delivered was order number: xxxx.
It has now been 26 days since ordered and 15 days since they have been stolen from Gofo distribution center. I would like a response since it has been now well over 72 hours since we emailed you about this situation.
I am looking for the exact replacements and to use a different shipper since we obviously don’t trust Gofo.
Also, your chat option on your website is a joke since it takes hours for a human to respond and then they can’t even help other than to say to email you, which we have with zero response.
- Cute items
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: beware if your items are taking too long to be delivered from distribution center. seems like they like to steal your packages and then you have to spend DAYS trying to get someone to respond to u via chat or email. so far none has happened so we are seeking this way to see if we can get a resolution to our 4 cases of labubu macarons missing at THEIR distribution center in orlando
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't receive package
My daughter ordered something for her sister for her birthday, but unfortunately, it got delivered literally a few hours after we had to turn in our mailbox key because we moved. The apartments said they weren't allowed to open the mailbox for us.
We followed the procedures at the post office, and the package was shipped back to sender, but Pop Mart isn't replying to my daughter's email, nor mine, about a refund or having the package shipped back to our new address.
SMH. Taking money from a minor when all she was trying to do was buy her little sister a birthday gift, and then they don't reply or give a refund, even though they received the package back and proof of it with a tracking receipt from the post office showing it was already sent back.
- Customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my package
I never received my order. It was very expensive, and you dont want to be out the money.
It was a present for my daughter. Customer Service doesnt even respond
- You will not get your order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Customer help
Yes, I can't change a street name on my order, even though it has not shipped and it won't ship for another two weeks. I put the wrong street name by mistake, and I just need it changed to the right street name on my address.
They said it can't be done!
Which sucks because I won't get three orders. Money wasted, even though the company should be able to make the switch since it has not shipped.
Preferred solution: The resolution would be to correct my street address name… This should not be a big deal since the packages won’t ship until weeks from now. So they are still being made.. they are not even in a package yet!
User's recommendation: Dont orders cause they don’t fix errors
Oak Lawn, Illinois
I ordered a 6 pack of labubus order number 2873 since may 3 and haven't got an update
I ordered a pack of 6 labubus on may 3rd order #2873 and haven't got an update on the package. I wanna know whats going on or what i could do to resolve the issue my daughter has been heartbroken we made a calendar for 14 days and still haven't received anything please help!!!
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Verified ReviewerDidn’t receive one package, another package came with the wrong items
My order consists of ququ and duoduo from the Have a Seat series. It was out for delivery, and what I received was totally different.
I received a cola blind box Labubu. And the box has double tape, so I think it’s resealed, and two Have a Seats wouldn’t even fit in the box I received. So I'm wondering if it’s resealed or there was a mistake at the sorting facility. I just want my original order of duoduo and ququ.
I spent a lot of money hunting for that secret. There is also noticeable superglue at the bottom, so I think the cola blind box is swapped out for a fake one too.
Preferred solution: Deliver product or service ordered
User's recommendation: Please record yourself opening your packages or just don’t purchase at all
Riverside, California
Cancel a order
Can not cancel order that I purchased I try to get customer service and sill have a hand time cancel my order
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Verified Reviewer |
Orlando, Florida
Account flagged
There is so many bots on there app real people can them u have to scroll quick and click fast and that flags ur account the people with the bots buy the max and resell them for up to $200 and someone like me trying g to buy 1 fo my daughters birthday cant get one and u flag my account that isnt right and I cant get ahold of customer service I sent emails went into the chat and tried to call with no luck I will be posting this on Reddit and social media letting them know u r flagging real people so bots can buy them to drive up the demand of ur product
User's recommendation: Fix ur app and website weed out the bots and keep the real people
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“Only one reply to my email, and it did not take two weeks; however, I sent photos, and as you can see,...“
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Returns shipped back from an online order take two weeks minimum to be accepted, processed, returned to stock and money refunded. Has it been two weeks since shipped from post office?
It is irrelevant that this was your daughter ordering an item for a gift.
If you were moving, she should not have ordered. Stop acting like you were slighted in a situation you allowed with your personal circumstances weighing on the issue (moving).